FAQ

  1. What is the recharge lead time?

    You will receive a confirmation SMS instantly upon successful recharge.

  2. How long is the validity and is there any grace period before service disconnection?

    $98 Local Prepaid SIM is valid for 180 days from the card activation date, the validity of the SIM will be reset for 180 days upon recharge at $50 or above.
    $238 Local Prepaid SIM is valid for 365 days from the card activation date, the validity of the SIM will be reset for 180 days upon recharge at $50; the validity of the SIM will be reset for 365 days upon recharge at $99 or above per transaction.
    After the SIM card expired, the SIM card balance and bonus will be forfeited, but you can still resume the service within the 30-day grace period by topping up your SIM card.

  3. What is the minimum recharge amount in order to reset the card validity?

    For $98 Local Prepaid SIM, the validity of the SIM will be reset for 180 days upon recharge at $50 or above.
    For $238 Local Prepaid SIM, the validity of the SIM will be reset for 180 days upon recharge at $50; the validity of the SIM will be reset for 365 days upon recharge at $99 or above per transaction.

  4. Can I port in a number from other operators?

    Sorry, we cannot support the port-in service.

  5. How can I connect to the Internet upon card activation?

    For $98 Local Prepaid SIM, you need to subscribe to the local data pack via USSD code after card activation. Click here for more details of local data packs
    For $98 Local Prepaid SIM, you can connect to the Internet immediately after card activation.
    If you are unable to access data service after subscribed the data pack, please check your phone setting by following steps:

    1. Ensure “Mobile Data” setting on your phone is turned on
    2. The Mobile data APN setting of your phone is set to “Internet”
    3. Restart your phone
  6. I cannot connect to the Internet after recharging my SIM card. What can I do?

    you need to subscribe to the local data pack via USSD code after recharge. Click here for more details of local data packs