According to the Telecommunications (Registration of SIM Cards) Regulation, starting from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service. Mobile number will be assigned once real-name registration is completed.
After successful activation, stored value and expiry date will be sent to you through SMS.
* If mobile no. is not shown on your SIM card, please follow the methods below to obtain your mobile no.:
Once you have completed one of the above steps, you will receive an automated SMS displaying your assigned mobile number.
- Simply press *121# on the phone to check the following:
- Traditional Chinese: *121*13*2#
- Simplified Chinese: *121*13*3#
- English: *121*13*1#
| Local Calls | Per Minute Charge |
| Off-Peak Hour (21:00-11:59) | HK$0.05 |
| Peak Hour (12:00-20:59) | HK$0.12 |
| IDD Calls | Per Minute Charge |
| Chinese Mainland1 | New tariff: HK$8* Existing tariff: HK$0.8 |
| USA (except Alaska & Hawaii), Canada, Singapore and Malaysia1 | HK$0.20 |
| Other Countries2 | Click Here |
* The new tariff will be effective on 8 October 2025.
1 IDD calls to Chinese Mainland, USA (except Alaska & Hawaii), Canada, Singapore and Malaysia are charged on per-minute basis plus local airtime charges of HK$0.05/min.
2 IDD calls to other countries (except destinations with*) are charged every 6 seconds plus local airtime charges of HK$0.05/min.
| Roaming Calls3 | Per Minute Charge |
| Other Roaming Countries | Click Here |
3 All calls made and received while roaming will be subject to a minimum 30-second charge and any additional time will be charged on a 6-second incremental basis (designated countries excluded)
Notes:
IDD calls






Roaming direct dial service
- Calling Hong Kong






- Making local calls


- Calling other countries




VoLTE (Voice over LTE) is a technology that utilizes data to transmit voice calls. It requires both network and handset support. Starting from March 20, 2024, ValueGB will fully support VoLTE to provide our customers with a smoother service experience*.
How to enable VoLTE:
1.Use a phone that supports VoLTE.
2.For iPhone: Go to “Settings” > “Mobile Data” > “Mobile Data Options” > “Voice & Data”, and select “LTE", "Enable VoLTE.”
For Android: Navigate to Settings > “Connections” > “Mobile Networks”, and enable “VoLTE calls SIM 1.”
*If you are using an iPhone with iOS 14 or later versions or a phone with Android 12 or later versions, VoLTE is already enabled by default, and no action is required.
| Service Included* | Charge | Instruction |
| Voice Mail | Free | Retrieve voicemail 138 |
| Call Forwarding | Activation *111*21* HK Tel. No.# Deactivation *111*21# Status check *111*21*9# |
|
| System Alert Forwarding Service | *111*180*HK mobile no. for receiving system alert SMS# |
* The new tariff will be effective on 8 October 2025
| Recharge Amount | Validity extension (Count from recharged date) | Recharge Methods |
| HK$50 or above | 180 Days | Click HERE for details |
Above services are subject to relevant terms and conditions. Please click here for details.