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Application of Real-name Registration Programme for SIM Cards

Existing prepaid SIMs without real-name registration can no longer be used after 23 February 2023.
Please click here to re-activate the service
For enquiries, please call our service hotline at (852) 2155 3381 / WhatsApp 6460 2688 or send an email to cs@valuegb.com .
You may visit any SmarTone stores or contact SmarTone direct sales team for assistance.

According to the Telecommunications (Registration of SIM Cards) Regulation, staring from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service.

New pre-paid SIM card users
Required to be registered before use
Existing pre-paid SIM card users
Required to complete real-name registration before 23 Feb 2023

How to Registration:

New users:



Suspended users :

Registration Requirement

Individuals
(Aged 16 or Above)		 Individuals
(Aged Under 16)		 Business/Corporation
Required items & documents
  • Valid pre-paid SIM card to be registered
  • HKID/ other identity document
  • Valid pre-paid SIM card to be registered
  • HKID/ other identity document
  • HKID/ other identity document of endorsing adult
  • Valid pre-paid SIM card to be registered
  • Number of the valid Business / Branch Registration Certificate
  • HKID/ other identity document
Quota
(Each telecommunications operator)		 10 Max. for each individual 10 Max. for each individual 25 Max. for each business/corporation
Individuals
(Aged 16 or Above)		 Individuals
(Aged Under 16)		 Business/Corporation
Required items & documents
  • Valid pre-paid SIM card to be registered
  • HKID/ other identity document
  • Valid pre-paid SIM card to be registered
  • HKID/ other identity document
  • HKID/ other identity document of endorsing adult
  • Valid pre-paid SIM card to be registered
  • Valid Business Registration Certificate
  • HKID/ other identity document
Quota
(Each telecommunications operator)		 10 Max. for each individual 10 Max. for each individual 25 Max. for each business/corporation


Support Service for Real-name Registration Provided by Post Offices


Starting from 30 May 2022, the Government sets up service counters at 18 designated post offices to provide free support service to assist members of the public to complete real-name registration of their PPS cards. Members of the public requiring assistance should visit the designated post offices in person and bring along the following items for registration -

  • Original HKID card
  • Mobile phone capable of receiving SMS notifications
  • PPS cards that are required to complete real-name registration (for PPS cards that are not in use, please bring together its package/jacket/card holder)

Note: A user who is aged below 16 years old has to be accompanied by an adult aged 18 or above for completing the registration, who will need to provide that adult’s personal information and original HKID card for registration at the same time.


The 18 designated post offices providing support service for real-name registration include :

District Post Office
Central and Western General Post Office
2 Connaught Place, Central
Eastern Tsat Tsz Mui Post Office
Shops 1, 6, 7 & 11,
G/F, Block C, Model Housing Estate,
770 King's Road, North Point
Southern Aberdeen Post Office
G/F, Kam Fung Building,
171 Aberdeen Main Road, Aberdeen
Wan Chai Wan Chai Post Office
2/F Wu Chung House,
197-213 Queen's Road East
Kowloon City Gillies Avenue Post Office
G/F, 140 Gillies Avenue North, Hung Hom
Kwun Tong Kwun Tong Post Office
Unit A & Unit B, G/F,
52 Hung To Road, Kwun Tong
Sham Shui Po Cheung Sha Wan Post Office
G/F, China Shipbuilding Tower,
646 Cheung Sha Wan Road, Cheung Sha Wan
Wong Tai Sin Wong Tai Sin Post Office
Shop No. 2, G/F, Lung Lok House,
Lower Wong Tai Sin Estate
Yau Tsim Mong Tsim Sha Tsui Post Office
G/F & 1/F, Hermes House,
10 Middle Road, Tsim Sha Tsui
Sai Kung Tseung Kwan O Post Office
Shop 14C, G/F, Ming Tak Shopping Centre,
Ming Tak Estate, Tseung Kwan O
Kwai Tsing Kwai Fong Post Office
Shop No. 4-10, G/F,
Kwai Kin House, Kwai Fong Estate
North Shek Wu Hui Post Office 112-116 San Fung Avenue,
Shek Wu Hui, Sheung Shui
Sha Tin Sha Tin Central Post Office
1/F Sha Tin Government Offices,
1 Sheung Wo Che Road, Sha Tin
Tai Po Tai Po Post Office
G/F, Tai Po Government Offices,
1 Ting Kok Road, Tai Po
Tsuen Wan Tsuen Wan Post Office
1/F, Tsuen Wan Government Offices,
38 Sai Lau Kok Road, Tsuen Wan
Tuen Mun Tuen Mun Central Post Office
Podium Level, Tuen Mun Government Offices,
1 Tuen Hi Road, Tuen Mun
Yuen Long Yuen Long Post Office
B111 & B130, 1/F, Hop Yick Plaza,
23 Tai Tong Road, Yuen Long
Islands Tung Chung Post Office
G/F, 6 Mei Tung Street, Tung Chung

You can visit any SmarTone store or contact SmarTone direct sales team for assistance.

For any enquiry, please call our hotline at (852) 2155 3381 / WhatsApp 6460 2688 / send an email to cs@valuegb.com