Application of Real-name Registration Programme for SIM Cards
Please click here to re-activate the service
For enquiries, please call our service hotline at (852) 2155 3381 / WhatsApp 6460 2688 or send an email to cs@valuegb.com .
You may visit any SmarTone stores or contact SmarTone direct sales team for assistance.
According to the Telecommunications (Registration of SIM Cards) Regulation, staring from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service.
How to Registration:
New users:
Suspended users :
Registration Requirement
Individuals (Aged 16 or Above) |
Individuals (Aged Under 16) |
Business/Corporation | |
Required items & documents |
|
|
|
Quota (Each telecommunications operator) |
10 Max. for each individual | 10 Max. for each individual | 25 Max. for each business/corporation |
Individuals (Aged 16 or Above) |
Individuals (Aged Under 16) |
Business/Corporation | |
Required items & documents |
|
|
|
Quota (Each telecommunications operator) |
10 Max. for each individual | 10 Max. for each individual | 25 Max. for each business/corporation |
Support Service for Real-name Registration Provided by Post Offices
Starting from 30 May 2022, the Government sets up service counters at 18 designated post offices to provide free support service to assist members of the public to complete real-name registration of their PPS cards. Members of the public requiring assistance should visit the designated post offices in person and bring along the following items for registration -
- Original HKID card
- Mobile phone capable of receiving SMS notifications
- PPS cards that are required to complete real-name registration (for PPS cards that are not in use, please bring together its package/jacket/card holder)
Note: A user who is aged below 16 years old has to be accompanied by an adult aged 18 or above for completing the registration, who will need to provide that adult’s personal information and original HKID card for registration at the same time.
The 18 designated post offices providing support service for real-name registration include :
District | Post Office |
Central and Western | General Post Office 2 Connaught Place, Central |
Eastern | Tsat Tsz Mui Post Office Shops 1, 6, 7 & 11, G/F, Block C, Model Housing Estate, 770 King's Road, North Point |
Southern | Aberdeen Post Office G/F, Kam Fung Building, 171 Aberdeen Main Road, Aberdeen |
Wan Chai | Wan Chai Post Office 2/F Wu Chung House, 197-213 Queen's Road East |
Kowloon City | Gillies Avenue Post Office G/F, 140 Gillies Avenue North, Hung Hom |
Kwun Tong | Kwun Tong Post Office Unit A & Unit B, G/F, 52 Hung To Road, Kwun Tong |
Sham Shui Po | Cheung Sha Wan Post Office G/F, China Shipbuilding Tower, 646 Cheung Sha Wan Road, Cheung Sha Wan |
Wong Tai Sin | Wong Tai Sin Post Office Shop No. 2, G/F, Lung Lok House, Lower Wong Tai Sin Estate |
Yau Tsim Mong | Tsim Sha Tsui Post Office G/F & 1/F, Hermes House, 10 Middle Road, Tsim Sha Tsui |
Sai Kung | Tseung Kwan O Post Office Shop 14C, G/F, Ming Tak Shopping Centre, Ming Tak Estate, Tseung Kwan O |
Kwai Tsing | Kwai Fong Post Office Shop No. 4-10, G/F, Kwai Kin House, Kwai Fong Estate |
North | Shek Wu Hui Post Office 112-116 San Fung Avenue, Shek Wu Hui, Sheung Shui |
Sha Tin | Sha Tin Central Post Office 1/F Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin |
Tai Po | Tai Po Post Office G/F, Tai Po Government Offices, 1 Ting Kok Road, Tai Po |
Tsuen Wan | Tsuen Wan Post Office 1/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan |
Tuen Mun | Tuen Mun Central Post Office Podium Level, Tuen Mun Government Offices, 1 Tuen Hi Road, Tuen Mun |
Yuen Long | Yuen Long Post Office B111 & B130, 1/F, Hop Yick Plaza, 23 Tai Tong Road, Yuen Long |
Islands | Tung Chung Post Office G/F, 6 Mei Tung Street, Tung Chung |
You can visit any SmarTone store or contact SmarTone direct sales team for assistance.
For any enquiry, please call our hotline at (852) 2155 3381 / WhatsApp 6460 2688 / send an email to cs@valuegb.com