According to the Telecommunications (Registration of SIM Cards) Regulation, starting from 1 Mar 2022, local pre-paid SIM card users (including voice, data and/or short message services (SMS) SIM cards) must complete real-name registration with their telecommunications service provider in order to activate or continue the use of SIM card service. Mobile number will be assigned once real-name registration is completed.
Existing pre-paid SIM card users must complete real-name registration before 23 Feb 2023 to continue the use of SIM card service.
After successful activation, stored value and expiry date will be sent to you through SMS.
* If mobile no. is not shown on your SIM card, please follow the methods below to obtain your mobile no.:
Once you have completed one of the above steps, you will receive an automated SMS displaying your assigned mobile number.
New Packing
- Simply press *121# on the phone to check the following:
- Cantonese: *121*13*2#
- Putonghua: *121*13*3#
- English: *121*13*1#
1 Once the data usage reaches the relevant fair usage limit, the data service will continue at a speed up to 384kbps until the data pack expires.
2 The services included in the 1-year data pack will be effective immediately upon successful subscription. Call management services require a separate application (please refer to the instruction of “Call Management Service” for details). Once you subscribe to this data pack, the call management service pack you are using will be terminated and the service fee will not be refunded.
3 A monthly administration fee of HK$2 will be waived when 1-year data pack is effective.
Tips:
Notes:
Local Calls | Per Minute Charge |
Off-Peak Hour (21:00-11:59) | HK$0.05 |
Peak Hour (12:00-20:59) | HK$0.12 |
IDD Calls | Per Minute Charge |
China, USA (except Alaska & Hawaii), Canada, Singapore and Malaysia3 | HK$0.20 (24-hour flat rate) |
Other Countries4 | Click Here |
3 IDD calls to China, USA (except Alaska & Hawaii), Canada, Singapore and Malaysia are charged on per-minute basis plus local airtime charges of HK$0.05/min.
4 IDD calls to other countries (except destinations with*) are charged every 6 seconds plus local airtime charges of HK$0.05/min.
Notes:
Dial or
Service Included | Charge | Instruction |
Voice Mail | Free | Retrieve voicemail 138 |
Call Forwarding | Activation *111*21* HK Tel. No.# Deactivation *111*21# Status check *111*21*9# |
|
System Alert Forwarding Service | *111*180*HK mobile no. for receiving system alert SMS# |
Charge (Per SMS) | |
Local Intra-network SMS | HK$0.2 |
Local Inter-network SMS | HK$0.7 |
International SMS | HK$2.0 |
Recharge Amount | Validity extension (Count from recharged date) |
Recharge Methods |
HK$50 or above | 365 Days | Click HERE for details |
Above services are subject to relevant terms and conditions. Please click here for details.